A critical incident is any unexpected event that causes significant emotional distress, disrupts normal operations, or impacts psychological safety. Common examples include:
Workplace accidents or fatalities
Assaults, threats, or violence
Suicide or sudden death of a colleague
Natural disasters or community crises
Traumatic client interactions in frontline roles
On-site or telehealth psychological first aid
Group debriefings to support collective processing and resilience
One-on-one counselling for impacted individuals
Manager and leadership guidance on supporting staff and restoring safety
Follow-up support and referrals as needed
Responding quickly to trauma helps individuals:
Process emotional reactions in a safe environment
Reduce the risk of long-term psychological distress (e.g. PTSD)
Return to daily functioning with greater emotional regulation
Rebuild a sense of safety and support in the workplace
Our psychologists use a calm, non-intrusive, and trauma-informed approach. We adapt our response to suit your workplace culture, the nature of the incident, and the needs of your team.
